Julien Cordonnier

Julien Cordonnier is a highly experienced product and operations leader with a strong background in tech, fintech, transportation, and financial services, accumulating over 20 years of expertise. He possesses a proven track record in various areas including customer operations, product development, customer experience enhancement, and strategy consulting.

Some of Julien's notable achievements include spearheading the creation of Uber EMEA's customer operations organization from the ground up, managing a substantial budget of $200M in people costs. His leadership oversaw a team of 2,000+ full-time employees and 8,000+ extended team members across more than 100 sites in 30+ markets, delivering services in over 20 languages. Additionally, in his role as COO at Mollie, he successfully led large operations and engineering teams through significant performance improvements, compliance enhancements, and relationship-building with regulators like DNB.

Julien's impact extends to his time at American Express, where he orchestrated a successful international premium card refresh program, resulting in a significant increase in card fees. He was also a pivotal member of Uber's Payments Supervisory Board, focusing on KYC remediation, internal process optimization, and regulatory compliance.

In terms of education, Julien holds an MBA in Finance & Management from Columbia Business School and a Master's in Entrepreneurship from CentraleSupélec. His rich professional journey includes roles at distinguished organizations like Bain & Company, Mollie, Uber, and American Express, where he held various senior positions driving product innovation, operational excellence, and customer experience enhancements.

Julien Cordonnier's expertise, leadership, and strategic contributions have left a lasting impact across the tech, fintech, transportation, and financial services sectors.