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Julie Martin
Support Engineer at GitLab
Julie Martin is a Support Engineer at GitLab, currently working in the Americas region. Here are some key details about her professional background:
Current Role
Julie has been working as a Support Engineer at GitLab since March 2022.1 In this role, she:
- Responds to customer tickets in Zendesk
- Follows training modules to familiarize herself with GitLab and its technologies2
Previous Experience
Before joining GitLab, Julie's career included:
-
Technical Account Manager III at GoDaddy (October 2020 - March 2022)
- This role came about after GoDaddy acquired SkyVerge
- Provided customer and technical support for SkyVerge WooCommerce plugins
- Troubleshot software bugs and liaised with the WooCommerce team2
-
Customer Support Specialist at SkyVerge (June 2017 - October 2020)
- Supported SkyVerge's WooCommerce plugins and Jilt platform
- Handled bug reports and documentation1
-
Head of Customer Success at Vanilla Forums (August 2015 - October 2016)
- Managed a team handling over 150 clients1
-
Customer Success Manager at Vanilla Forums (July 2014 - July 2015)
- Onboarded and supported high-end clients1
Education
Julie holds several certificates and a degree from Concordia University:
- Certificate in Web Development (2016-2018)
- Bachelor of Arts in Sociology (2004-2012)
- Various programming certificates including PHP/MySQL and Java1
Skills and Languages
Julie is proficient in English and French, with conversational skills in Italian. She has extensive experience in customer support, community management, and technical troubleshooting across various platforms and technologies.12
Julie Martin's professional journey showcases a strong background in customer success and technical support, with a progressive move towards more technical roles in the software industry.
