Julie Gunn

Julie Gunn is a dedicated and results-driven leader with extensive experience in partnering with top businesses globally to drive strategic success. With a passion for coaching and mentoring, Julie excels in building high-performing teams that deliver impactful outcomes for businesses. At Shopify Plus, Julie leads a team focused on Shopify's largest merchants, offering strategic advice and scalable solutions to drive exceptional customer experiences and collaborative partnerships. Prior to this, at Mobify, Julie played a crucial role in managing a diverse range of responsibilities within the executive team, ensuring customer success and value realization for the platform. Julie's career includes leadership roles at Vision Critical, where she significantly contributed to the company's growth and success by overseeing customer success initiatives and team development.

Julie Gunn's professional journey spans over 18 years, during which she has consulted with numerous global brands across diverse industries such as Media, Retail, CPG, and health. Her expertise in customer success, marketing strategies, and team leadership has made her a sought-after figure in the business world. Julie actively engages in speaking engagements focused on empowering young women in business, enhancing customer success, and elevating customer experience summits, showcasing her commitment to knowledge sharing and industry advancement.

Julie's educational background includes a BA in Psychology & English Language from The University of British Columbia and Principles of Market Research studies from The University of Georgia. Currently serving as the Head of Merchant Experience, US West at Shopify, Julie exemplifies excellence in strategic leadership, customer-centric approaches, and driving business growth through fostering meaningful partnerships and successful outcomes.