Julian Douglas

Julian Douglas is the Managing Director at The CX Academy, an online education platform that specializes in Customer Experience (CX) learning and certification. He has a diverse background, having worked with various organizations, from startups to multinational corporations. Notably, he founded Entertainment.ie in 2001, transforming it into Ireland's leading online entertainment platform, which garnered numerous awards and attracted over a million unique viewers monthly.14

At The CX Academy, Douglas has played a pivotal role in developing innovative courses, including the Professional Certificate in CX and the Professional Diploma in CX. His leadership is instrumental in establishing The CX Academy as a global standard for customer experience qualifications, offering practical education tailored for employees at all levels.1

In addition to his role at The CX Academy, Douglas is recognized as a thought leader in customer experience strategy and has contributed to various webinars and discussions on enhancing customer loyalty through effective CX practices.23