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Julia Shepherd
Manager of Customer Success at Hootsuite
Julia Shepherd is an accomplished Customer Success leader known for her people-centric approach in all aspects of her work.
She considers herself as a guardian of her team's development, growth, and career advancement, focusing on equipping team members with the necessary skills to navigate daily tasks efficiently.
Julia empowers her team to deliver exceptional service to customers, valuing relationships both within the organization and with external partners.
She emphasizes the significance of curiosity, inclusivity, and effective communication in tackling challenges, driving outcomes that surpass expectations.