Julia Alena is an accomplished and forward-thinking executive with over 20 years of experience in High Tech and Healthcare. She has an extensive and diversified history of business, product, and corporate development, including startups, acquisitions, VC & PE funding, and key partnerships across market segments. Julia's core areas of expertise are customer-centric culture development, C-Level sales, operations, CX & CS leadership, Lean Startup & Human Centered Design Strategies, startup & emerging company growth, P&L management/budgeting & cost control, key client asset retention, and C-Suite presentation and relationship management.

Julia has held several leadership positions in various organizations throughout her career, including President & CEO at ReelDx, Vice President of Customer Experience & Chief Customer Officer at ReelDx, Director Client Service and Implementation (Revenue Cycle Management) at Clinicient, Vice President of Operations - Customer Experience at USIS, Senior Division Director of Operations - HR Shared Services at ADP, Founder & CEO at Elite Flight Center, and Vice President of Operations at Comprehensive Rehabilitation Consultants.

Julia's achievements include 15M Series C funding representing the organization as its Client Service Executive, building the Customer Experience and Sales strategy that resulted in 300% YOY revenue growth in 2016, tripling the customer base, and positioning the company for 100% growth in 2017. She has also decreased division turnover 76% by championing cross-functional collaboration and a more matrixed reporting structure, managed a $100M P&L and led 750+ reports for a major global enterprise, and established a scalable, adaptable business infrastructure to grow the company to $37M over six years.

Julia has a Bachelor's degree in Business Communication from The Ohio State University and has studied MPA, Public Administration at Florida International University. She is a Lean Six Sigma Black Belt with a passion for success through empowerment, encouraging teams to be flexible, innovate without fear, and stay highly adaptable to change.