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Jugraj Singh
Corporate Communications - Enable organizations to make their employees and customers happy, engaged and loyal.
Professional Background
Jugraj Singh is an accomplished professional with extensive experience in the fields of executive and internal communications, customer experience, and corporate social responsibility (CSR). With a solid background in journalism and communications, he has developed and implemented effective strategies for employee engagement, line-manager communications, and crisis management. Currently serving as a Consultant for Executive and Internal Communications at NTT DATA Services, Jugraj plays a vital role in enhancing internal communication channels and aligning corporate messaging with organizational goals. His unique approach combines strategic insights with practical execution to foster a positive organizational culture.
Throughout his career, Jugraj has held various positions, showcasing his adaptability and leadership skills. His previous role as Manager of Corporate Communications at Dell involved orchestrating communication initiatives that emphasized employee engagement and external branding. Jugraj's strategic planning and execution of customer experience initiatives, including the management of the Net Promoter Score (NPS), have significantly contributed to improved client satisfaction and loyalty. Moreover, his expertise in coordinating corporate events and utilizing internal social media platforms has crafted an interactive and engaging workplace environment for employees.
In addition to his communications prowess, Jugraj has a strong foundation in product management and pre-sales consulting, which he cultivated in his earlier roles. His analytical skills and ability to drive projects forward were evident during his time as Product Manager at Tradeindia.com, where he successfully propelled product development strategies and market outreach efforts. His versatility extends across organizations as he has also contributed his skills to the Indian Express, where he honed his editorial talents and storytelling abilities.
Education and Achievements
Jugraj Singh's educational background is marked by significant academic achievements that underpin his professional expertise. He commenced his academic journey with a Bachelor of Science degree from Agra University. This scientific foundation has equipped him with critical thinking and problem-solving skills, applicable across various business scenarios.
To complement his undergraduate studies, Jugraj pursued a Diploma in Journalism at Bharatiya Vidya Bhawan. Here, he cultivated his passion for communication, learning the nuances of effective storytelling and media relations. This training has proved invaluable in his role as a communications consultant, where precise messaging and audience understanding are paramount.
Jugraj further expanded his knowledge by earning a Post Graduate Certificate in Business Management from the prestigious XLRI Jamshedpur, renowned for its exceptional leadership and business administration programs. This certification has enriched his managerial skills, enhancing his approach to organizational leadership and strategic communications.
Additionally, Jugraj's formative years at The Lawrence School, Sanawar, an institution recognized for its commitment to excellence in education, played a crucial role in shaping his leadership abilities and confidence.
Achievements
- Consultant at NTT DATA Services: As a leading figure in executive and internal communications, Jugraj has successfully integrated modern communication strategies that resonate with employees and stakeholders alike.
- Manager at Dell: He spearheaded corporate communication initiatives that drove employee engagement and positively influenced company culture, demonstrating his acumen for connecting with diverse audiences.
- Customer Experience Projects: Jugraj has implemented successful customer experience frameworks that reflect in improved Net Promoter Scores, underscoring his commitment to delivering quality and satisfaction both internally and externally.
- Event Coordination: His expertise in corporate event management has resulted in memorable and effective gatherings that bolster team morale and company spirit.
- Editorial Leadership: At the Indian Express, Jugraj developed impactful content that engaged readers and highlighted key issues, showcasing his storytelling and editorial capabilities.
Jugraj Singh's career is characterized by a steadfast commitment to excellence in communication, employee engagement, and customer experience. His trajectory is a testament to his dedication and influence in the field, and his efforts continue to shape the communications landscape within the organizations he partners with.