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Juan Zevallos
Senior Manager at VMware - Global Support - Advanced Networking & Analytics - SaaS
Professional Background
Juan Zevallos is a seasoned professional in the fields of Technical Support and Cloud Operations, boasting significant expertise in leading organizations to success in increasingly complex IT environments. Currently, he is utilized as a Senior Manager at VMware, where he demonstrates his extensive knowledge of cloud infrastructure, automation, and customer relations. In this strategic role, Juan collaborates with teams to enhance product usage and service delivery, ensuring that customer goals are met with precision and timeliness.
Prior to his role at VMware, Juan made waves as a Customer Success Manager at the same organization, where he was pivotal in bridging the gap between technical teams and customers to drive adoption and satisfaction. His journey at VMware is built on a solid foundation of experience from his time at Avi Networks, where he served as the Lead System Reliability Engineer until Avi was acquired by VMware. Here, Juan focused on ensuring system reliability, which is crucial for maintaining operational excellence in cloud services.
Juan's career commenced at Citrix, an industry leader in cloud computing and virtualization technology, where he held multiple roles that progressively challenged and expanded his technical capabilities. Starting as a Tech Support Engineer, Juan quickly advanced through critical positions including Escalation Engineer, Senior Escalation Engineer, and Tech Lead Engineer. His diverse responsibilities in these roles equipped him with profound insights into the intricacies of cloud service delivery, customer support, and technical operations.
Throughout his career, Juan has consistently leveraged his skills in AWS, GCP, Kubernetes, and networking to optimize operational processes, implement innovative solutions, and enhance customer experiences. His expertise in tools such as Ansible and Salesforce allows him to provide comprehensive support and drive efficiencies across multi-cloud environments.
Education and Achievements
Juan Zevallos pursued a Bachelor's degree in Computer Information Science at Nova Southeastern University, which laid the groundwork for his successful career in technology. This solid academic foundation has enabled him to understand complex computer systems, programming, and information technology management, which directly translate into his professional capabilities.
His achievements are numerous, with a strong emphasis on Customer Success and technical operations that consistently outperform expectations. His commitment to continuous learning and improvement in cloud technologies and IT operations reflects his desire to stay ahead in the fast-evolving tech landscape. Juan's ability to engage with clients and grasp their needs has earned him recognition not only as a leader but also as a trusted advisor in the technical support arena.
Achievements
Juan Zevallos' career is marked by significant accomplishments that reflect his expertise and dedication. Some of his notable achievements include:
- Successfully enhancing customer satisfaction levels by implementing engagement strategies that are responsive to clients' needs.
- Demonstrating exemplary technical support leadership at VMware, guiding teams to resolve complex issues efficiently and effectively.
- Pioneering innovative solutions in system reliability during his tenure at Avi Networks, which led to increased performance and reduced downtime for client applications.
- Playing a critical role in support operations at Citrix that streamlined processes and improved technical support delivery, further establishing the company's reputation in the field.
- Consistently recognized for outstanding contributions to multi-cloud projects, showcasing his adeptness in AWS, GCP, and Kubernetes.
These achievements underscore Juan Zevallos's strong commitment to excellence and his role as a key player in the technology and cloud services sectors.