Juan Montes, FCXP

Juan Montes, FCXP, is a Forrester CX Professional Certified professional dedicated to driving digital transformation and enhancing customer experience (CX) and customer relationship management (CRM) processes using cutting-edge technologies. With a background as a strategic advisor, industry expert, and CX enterprise architect employing the TOGAF methodology, Juan specializes in helping businesses adapt to the evolving demands of the experience economy.

Passionate about co-creating strategies to elevate customer engagement and improve brand experiences, Juan emphasizes the importance of leveraging technology to gain insights, reduce customer churn, attract new customers, and optimize revenue streams. By adopting forward-thinking business models that prioritize customer-centric approaches, organizations can thrive in today's competitive landscape.

With a degree in Computer Systems Engineering from Escuela Superior de Computo (ESCOM), Juan Montes has amassed a wealth of experience through various roles in prominent organizations. He has held positions such as Business Development & Strategy Manager, Executive Advisor, and Key Account Executive at SAP Customer Experience. Additionally, he has served as CX Applications Manager at El Puerto de Liverpool, CX Principal Sales Consultant at Oracle, Senior Consultant at Deloitte, Senior Manager at Grupo Financiero Aserta, Business Consultant at NEORIS, and Analyst at Deloitte, among others.

To stay updated on Juan's insights and initiatives in the realm of customer experience and digital transformation, individuals can follow him or reach out via email at juan.montes@sap.com. Juan's dedication to fostering business growth through enhanced customer experiences and innovative strategies underscores his commitment to driving success in a customer-centric world.