Implementation Specialist at GroundWidgets

New York, New York, United States

GroundWidgets

Implementation Specialist

Provide Technical Support to customers using our Car service SaaS software and mobile applications. via email, phone and in person.  Customer Training of Deem's Car service software platforms over remote and onsite sessions.Documentation of training material for customer knowledge base FAQSlog, track, and monitor trouble tickets with customer activity, steps taken, and resolutions (salesforce, Jira)Communicate customer pain points with Development/ Product management teams

Deem, Inc.

Technical Support

Ensuring that service delivery Standards are maintainedMaking sure there is a safe working environment for staff to work inSupervising the work of junior employeesAssisting in the recruitment, training and development of staff & clients.Attending regular progress meetings with Senior Managers and Directors Mobile Applications Q/A testingSet up Client onboarding sessionsProvide Work Schedule for Independent contractor and staff  Monitoring weekly performance against targets.Manage customer service dispute and complaints over the phone and over Zendesk online platform

Whisk Inc

Operations

Create Schedules for Dispatch employeesMange payroll for DispatchersTrain and onboard new dispatchers Customer service Disputes and complaintsOversee local Marketing events New driver on-boardingCoordinate quarterly Fleet InspectionsAttend regular meetings with Management teams

Power Luxury  Dispatch INC.

Dispatch Supervisor

Toyota of Manhattan

Greeter -Customer service

Juan Almonte

Juan Almonte