University College Cork

Douglas Community School/Bruce College

Trend Micro

MSP Account Manager

Inside Channel Account Manager Uk & Ireland

Achievements:

Q2 2015 'unsung hero' award for exceptional performance within the UK BU.

Enterprise Renewal Account Manager UK & Ireland

•	Responsible for the management, promotion and generation of high renewal sales rates and for meeting set targets.
•	Responsible for the generation and management of New Business leads and any enquires relating to the renewal of company products.
•	Responsible for ensuring that all customer renewal issues are dealt with appropriately and in a timely manner.
•	Responsible for ensuring that all data is accurate and managed correctly in the Renewal CRM system.
•	Responsible for the pipeline management and forecasting of all existing customers.

Renewal Sales Manager UK & Ireland

•	Responsible for the management, promotion and generation of Sales Support Activities in the UK BU.
•	In direct contact with resellers, distributors, major account managers, channel managers and end users across the region to provide support in driving revenue numbers.
•	Assisting the UK sales team achieve their revenue number by alleviating them of all Sales Support tasks. 
•	Managing an efficient inbound query handling service from Sales, distributors, Resellers & End-Users.
•	Providing quotations/deal-codes and updating relevant sales pipeline records.
•	Recording, Managing & redirecting lead opportunities to sales where necessary.
•	Delivering clear messages to the channel; supporting sales and marketing campaigns and driving promotions.
•	Using all in-house systems which support the business, and maintain accordingly. 
•	Training and educating customers on products, pricing, applicable systems, processes and procedures. 
•	Initiating regular update meetings/conference calls with UK team with the purpose of keeping them informed of activities, performance and general feedback from the channel. 
•	Building strong relationships with the UK BU to ensure a synergy exists whereby best results are achieved.

Projects Engagement: 				
1.	MSP Licensing & Billing Platform – Working as part of project team to support the launch of new application and actively involved in the rollout plan.
2.	Sales Force – Liaising with the project team to act in advisory manner in relation to the CRM deliverables of sales force with particular focus on Opportunity and Quote creation process.

Achievements
2013 – Awarded “unsung hero” by UK BU for exceptional support delivered to the region

Sales Support UK & Ireland

•	Creation and maintenance of shareholders’ records
•	Collecting documentation to verify the identification of shareholders
•	Liaising with shareholders
•	Processing of subscriptions, redemptions, switches and transfers
•	Processing of Net Asset Values (NAVs) received from the Fund Accounting department
•	Provision of NAVs and subsequent information to investment managers
•	Delivery of monthly reporting to shareholders
•	Tracking completion of trades and liaising with Treasury department to ensure payment is received
•	Assisting management in maintaining and developing client relationships

Citco Fund Services, Luxembourg

Investor Relations Administrator

•	Systematically approaching external administrators and investment managers for pricing and performance data
•	Data processing
•	Ensuring data accuracy and efficiency in the information gathering process through the implementation of internal controls and procedures
•	Meeting daily, weekly and monthly deadlines
•	Ensuring timely communication with internal and external parties
•	Complying with any applicable confidentiality laws and provisions

JP Ryan