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Josiah Kilian
Business Analyst in the Greater the Raleigh Area
Professional Background
Josiah Kilian is a seasoned Customer Success Specialist with a wealth of experience garnered in both small business and corporate environments. His diverse skill set and exceptional ability to thrive under pressure have made him a key asset in any organization he has been a part of. With a strong background in customer support and relationship management, Josiah has consistently demonstrated superior analytical and problem-solving skills, which allow him to deliver outstanding results while maintaining exceptional communication with customers, colleagues, and executives.
Throughout his career, Josiah has held several important positions that have equipped him with the necessary tools to excel in customer engagement and technical support. His roles at Seraphim Software as an Implementation Engineer and Customer Relationship Manager highlight his capability to move seamlessly through various roles within an organization while ensuring optimal customer experiences. His experience as a Business Analyst at Blackbaud further solidified his understanding of customer needs and effective solutions.
Josiah’s expertise is complemented by his outstanding administrative and software abilities. He has a proven track record of effectively multi-tasking in fast-paced environments, a skill that has proven invaluable in his customer success roles. The mix of his technical skills, combined with warm interpersonal abilities, enables him to foster strong relationships with both clients and team members.
Education and Achievements
Josiah completed his Bachelor of Science in Business Administration at Bob Jones University. This academic accomplishment provided him with a strong foundation in business principles, which supports his roles in customer success and analysis. The knowledge and skills acquired during his studies have proven to be instrumental in his professional development and performance.
His time at Bob Jones University was also marked by significant contributions and leadership. Josiah served as a Crew Chief at Rodeheaver during his time in university, developing important leadership skills that have been essential throughout his career. This foundational experience shaped his abilities in team management and service orientation, preparing him for a successful trajectory in customer-focused roles.
Career Milestones
Josiah's career highlights several key milestones:
- Business Analyst at Blackbaud: In this role, Josiah honed his analytical skills, working closely with data to drive customer insights and build effective strategies for customer engagement.
- Implementation Engineer at Seraphim Software: Josiah’s technical prowess allowed him to implement software solutions effectively, ensuring clients benefited from tailored solutions that met their unique business needs.
- Customer Relationship Manager at Seraphim Software: In this position, he was responsible for overseeing customer accounts and ensuring their satisfaction, relying on his outstanding interpersonal skills to maintain strong relationships.
- Account Executive at Seraphim Software: Josiah’s role as an Account Executive further demonstrated his ability to build rapport with clients and address their needs proactively, contributing to increased customer retention and satisfaction.
- Office Worker at Delgrossos Amusement Park: Early in his career, this role helped him understand the operations of service industries, providing insights into customer service expectations.
Key Strengths
Josiah Kilian is recognized for several key strengths that serve him well in the customer success arena:
- Problem-Solving Abilities: Josiah has an inherent knack for identifying issues and devising effective solutions, ensuring that customer challenges are addressed promptly.
- Communication Skills: He possesses excellent verbal and written communication skills, allowing him to convey information clearly and effectively to colleagues and clients alike.
- Adaptability: The ability to adapt to changing circumstances and customer needs has been pivotal in his success, helping him excel in various roles throughout his career.
- Multi-tasking Expertise: Josiah thrives in dynamic environments, where he can juggle multiple priorities while maintaining a focus on delivering exceptional customer service.
Looking Forward
As he moves forward in his career, Josiah Kilian continues to embrace challenges and opportunities for growth. His commitment to ongoing development in customer success, coupled with his robust educational background and extensive experience, positions him well as a leader in the field. With a focus on enhancing customer experiences and leveraging technology to improve service delivery, Josiah is dedicated to making a significant impact in any organization he supports.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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