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Joshua Kernan
Director, Customer Experience at Catalant Technologies
Joshua Kernan is the Vice President and Head of Customer Experience (CX) and Marketing at Catalant Technologies, a company that operates a platform connecting businesses with high-end freelance consultants. His role focuses on enhancing customer experience through data-driven insights and personalized service, ensuring that clients receive tailored recommendations for their consulting needs.12
Before joining Catalant, Kernan worked as a Senior Consultant and Case Team Leader at Ey-Parthenon, where he developed his expertise in management consulting. He has also held various managerial positions that contributed to his understanding of customer engagement strategies.4 Kernan is an alumnus of The Tuck School of Business at Dartmouth, which has likely influenced his approach to business and customer relations.4
At Catalant, Kernan emphasizes the importance of matching clients with the right consultants to drive project success. His team employs a combination of data analytics and a personalized "white glove" service to refine the consultant selection process, aiming to create a seamless experience for both clients and consultants.13
