Joshua Butler-Darby

Joshua Butler-Darby is a senior leader in the field of customer experience insights and analytics, currently working at Kohler Co. in their Kitchen and Bath Group.1 With over a decade of experience in e-commerce customer analytics and Voice of the Customer (VoC) initiatives, he has established himself as an expert in his field.1

Professional Background

Joshua's current role at Kohler Co. involves managing customer experience insights and analytics for the Kitchen and Bath Group. His expertise lies in:

• E-commerce customer analytics
• Voice of the Customer (VoC) initiatives
• Content analysis
• Social media insights
• Marketing insights

Career Highlights

Throughout his career, Joshua has demonstrated a strong focus on leveraging data and customer feedback to drive business decisions. His experience spans various aspects of customer experience, including:

• Analyzing e-commerce data to improve online shopping experiences
• Implementing and managing VoC programs to gather and act on customer feedback
• Developing content strategies based on customer insights
• Utilizing social media data to inform marketing and product decisions

Professional Network

Joshua Butler-Darby maintains an active presence on LinkedIn, where he has over 500 connections.1 This extensive network likely reflects his engagement with industry peers and his position as a thought leader in the customer experience and analytics space.

Location

Based on his LinkedIn profile, Joshua is located in London1, suggesting that he may be involved in Kohler Co.'s international operations or working remotely for the company's global initiatives.

Joshua Butler-Darby's role at Kohler Co. and his extensive experience in customer experience insights and analytics position him as a valuable asset in driving customer-centric strategies and improvements within the Kitchen and Bath Group.