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Josh Shaffer
Account Manager - Team Manager - Corporate Trainer - Knowledge Base Creator - Operations Development Manager
Professional Background
Josh Shaffer is an accomplished team manager with extensive experience in the cellular telecommunications industry. With a career spanning several key positions at Tangoe Wireless, Josh has honed his skills in operations management, sales, and account training. His unique blend of expertise has empowered him to lead teams effectively while enhancing the customer experience. At Tangoe Wireless, he serves as both the Team Manager and Account Support Manager, demonstrating his deep commitment to operational excellence and customer satisfaction.
In his current dual role, Josh is instrumental in managing the global help desk and providing essential updates to knowledge base articles. This responsibility encompasses a wide range of clients, from small local businesses to large Fortune 500 global entities, showcasing his versatility and adaptability. Moreover, his passion for team building shines through in his active involvement in employee training and retention programs. Josh plays a key role in designing training modules and policies that foster a positive workplace culture, ultimately driving team morale and stability.
Over the years, Josh has also demonstrated a strong focus on troubleshooting and problem-solving. He has created and presented training sessions on various topics, ranging from technical troubleshooting to specific account policies and procedures. This dedication to training and development has not only benefited his teams but has also contributed significantly to the overall success and efficiency of Tangoe Wireless.
Education and Achievements
Josh Shaffer earned his Bachelor’s of Science degree in Digital Communication and Media from Full Sail University. This education has provided him with a solid foundation in communication strategies, media technologies, and creative problem-solving. Furthermore, he has pursued studies in History and Philosophy at the University of Indianapolis, enriching his understanding of diverse perspectives and cultivating critical thinking skills. These educational experiences have equipped Josh with the tools necessary to excel in his career and lead effectively in a fast-paced, ever-evolving industry.
In addition to his academic credentials, Josh's professional journey includes various roles at Tangoe Wireless, starting from Account Specialist and progressing to Operations Development Manager and now his current leadership roles. His comprehensive knowledge of the telecommunications landscape, coupled with his hands-on experience, positions him as a valuable asset to any organization. Josh's dedication to continuous improvement and his strong operational focus have resulted in numerous accolades and recognition throughout his career.
Notable Contributions
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Global Help Desk Management: Josh Shaffer has successfully overseen the management of Tangoe Wireless's global help desk, ensuring seamless operations and prompt responses to customer inquiries. His efforts have greatly contributed to enhanced customer satisfaction and trust.
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Training and Development Initiatives: Under Josh's leadership, various training programs have been established, significantly improving employee skill sets and retention rates. By focusing on training topics pertinent to team members' roles, Josh ensures that his team is well-prepared to meet client demands effectively.
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Knowledge Base Enhancements: Josh's work in updating knowledge base articles and documentation for clients has optimized service delivery and accessibility for team members, fostering an environment of continuous learning and improvement across varying account footprints.
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Team Morale Building: Through his initiatives aimed at enhancing team stability and morale, Josh has cultivated a positive work culture that motivates team members to excel in their roles and contribute to the overall objectives of the organization.
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Cross-Departmental Collaboration: Josh has established strong relationships within various departments at Tangoe Wireless, promoting collaboration to enhance service delivery and innovate customer engagement strategies. His ability to communicate effectively with diverse teams has been integral to the organization's success.
Conclusion
In conclusion, Josh Shaffer is a dedicated and skilled professional with a rich history in operations management and team leadership within the telecommunications industry. His educational background in Digital Communication and Media, coupled with his hands-on experiences at Tangoe Wireless and Verizon Wireless, empowers him to excel in various capacities, ultimately driving customer satisfaction and operational success. Josh's commitment to employee development and team support positions him as a leader worth noting in the field. As he continues to flourish in his current roles, it is certain that Josh will remain an influential figure in promoting high standards in customer experience and team management within the telecommunications landscape.
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