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Josh Mahoney
Head of Consumer Design at Yelp
Professional Background
Josh Mahoney is a prominent figure in the realms of design and product management, blending his skills into a unique approach that has allowed him to thrive for over fifteen years in various leadership capacities. His career is marked by a series of significant roles at both well-established tech giants and innovative startups. Currently serving as the Design Director and Head of Consumer Design at Yelp, Josh plays an integral role in shaping the design strategies that improve how consumers discover and share experiences with local businesses. Under his leadership, the design team focuses on crafting user-friendly interfaces that enhance local exploration.
Prior to his pivotal role at Yelp, Josh made substantial contributions to Google's mission of improving travel experiences through enhanced search functionalities. As a Product Manager, he was instrumental in refining the way users search for travel-related content, delivering a more efficient and enjoyable user experience. His journey in the tech and media industry also includes significant positions at Lonely Planet, where he served as both Global Head of Product Development and Design Manager, leading teams to create engaging travel products that resonate with a diverse audience.
Throughout his career, Josh has demonstrated a passion for problem-solving and design innovation. His experiences enable him to approach challenges with a designer's mindset while strategically aligning them with product management principles. This duality helps him create impactful solutions that not only delight users but also fulfill business objectives.
Education and Achievements
Josh pursued a Bachelor of Applied Science at RMIT University, which laid a strong foundation for his career in technology and design. His educational background, combined with over a decade of hands-on experience, has positioned him as a sought-after leader in the product and design community.
His career path has been a tapestry of achievements, marked by his ability to helm teams that create products users love. At Yelp, Josh not only oversaw the Consumer Design team but also contributed significantly to initiatives like Yelp Eat24 as a Product Manager, which are vital to the company's success. With skills that span across design management, product development, and user experience design, Josh brings a wealth of expertise that inspires teams and drives project success.
In previous positions, he has enhanced user interactions through innovative design solutions at companies like the Australian Broadcasting Corporation and Singularity Media. His ability to shape and manage design systems demonstrates his commitment to maintaining high standards in product cohesion and user experience across various platforms.
Notable Contributions
- Yelp: As Design Director, Josh has transformed Yelp’s consumer experience by enabling users to discover and share their favorite local businesses conveniently. His leadership has been central to implementing design systems that make user interaction seamless and engaging.
- Google: His efforts here emphasized improving the search experience specifically tailored to travelers, where he approached user experience challenges with actionable solutions that boosted user satisfaction.
- Lonely Planet: As Global Head of Product Development, Josh was key in developing travel content that resonates with globetrotters, significantly enhancing product offerings that catered to both B2B and consumer markets.
Josh's commitment to merging design and product management allows him to deliver exceptional results. He has honed his skills in various roles, guiding product design from conception through execution. His creativity alongside his analytical skills ensures that he continually offers value in today’s dynamic tech landscape.
Community and Personal Interests
In addition to his professional accomplishments, Josh is passionate about travel and culinary experiences, often incorporating these interests into his work. He actively seeks out opportunities that challenge his creativity while benefiting the community and enhancing user experiences. Josh believes that design and product development should not only meet business goals but also enrich people's lives. With a keen interest in remote collaboration, he is open to innovative projects looking for a unique blend of design expertise and product management savvy.
Whether helping local businesses flourish through Yelp or shaping future travel experiences at Google and Lonely Planet, Josh remains committed to solving people’s problems through his work.
Closing Thoughts
With a notable career spanning over 15 years, Josh Mahoney exemplifies the intersection of design and product management. His leadership journey is a testament to his ability to deliver meaningful user experiences while innovating products that captivate and inspire. As he continues to embark on new challenges, the impact of Josh's work is sure to resonate across the tech landscape for years to come.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.