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Josh Klenert
Customer-Centric Design Leader | Product Design
Josh Klenert is a seasoned Chief Design Officer with over 20 years of expertise in UX and product design, known for his creative vision, strategic thinking, and user-centric approach.
As the Chief Design Officer at Bakkt, Josh leads a diverse design team in creating transformative experiences in crypto trading, payments, and loyalty redemption for B2B2C clients.
Prior to his role at Bakkt, he held key positions such as Principal CX Strategist at ServiceNow and Chief Creative Officer at JPMorgan Chase, where his work earned prestigious awards like Cannes Lion.
Josh is dedicated to incorporating design into the core of organizations and merging product, brand, and content innovation to craft exceptional user experiences.
He studied Graphic Design at Rochester Institute of Technology and has a rich professional history spanning various leadership roles in renowned companies like JPMorgan Chase, The Huffington Post, AOL Mobile, iheartradio, and more.
