Institute of Culinary Education

Fashion Institute of Technology

Cornell University

Fashion Industries High School

Sales And Digital Marketing Specialist at Alpha Communications

Manage office, showroom and daily operations.  

Oversee IT, finance, vendor management, purchasing and procurement of design resources.  

Assist CEO with business management and special projects.

Assist designers with trades and project management.

Assist clients and perform customer service.

Melissa Sacco Interiors Inc

Office and Operations Manager

Great businesses don't just happen.  20 years of experience helping high-performing executives develop solutions to their biggest challenges!  One Stop For Multiple Solutions: Culture/Marketing/Operations/Business Tech Solutions.  Need to know where to start?  I'm a problem solver.  It's what I love and what I excel at.

JHSMARTS

Chief Executive Officer/Business Development and Digital Marketing Consultant

As a leader within the team, represent and communicate the values and expectations of the company and support a positive company culture.

Assist the Principal with the day-to-day activities of the company and serve as the primary line of communication for keeping the Principal abreast of employee and client administrative matters.

Oversee administrative policies and procedures; review operating practices and procedures, streamline workflows and recommend/implement technology solutions to effectively support the growth of the company.  

Supervise marketing and communications.  Recommend best practices for lead generation campaigns, social media, and printed content creation, edit company communications and graphic design projects update and improve company website via WordPress. 

Mananage company information systems. Responsible for the success of, and ongoing support of information technology resources for the company; purchase technology equipment and solutions; primary liaison with IT helpdesk vendor and phone vendor.  Built and implemented company CRM solutions and integrations via API technology.  Improve provider and client onboarding experience by developing digital systems that expedite processing procedures. 

Contract lifecycle and client relationship management.  Create/review and send out client contracts.  Assist clients with contract issues and serve as client onboarding specialist.  Track and enter all new contracts into CRM and review and prepare client contract renewals. 

Purchasing of goods and supplies for the company, vendor management to include sourcing and vendor contract negotiation. 

Perform bookkeeping:  Full charge accounts receivable/payable via QuickBooks as well as collections.  

Manage facilities and handle any property management concerns including office furniture and equipment.

National EAP, Inc.

Office Manager

Executive Assistant to CEO and COO. Perform administrative duties as needed and inform executives of urgent matters requiring their attention. Assist with special projects, research assignments and report findings in a timely fashion. 

HR Generalist/Supervisor/Company trainer. Recruit staff via online platforms, schedule interviews. Perform onboarding of new staff and train them on CRM, company workflows. 

Bookkeeper. Perform collections, accounts payable and receivable.  Supervise administrative staff and cross train them on all accounting processes, supervise their work to assure we are meeting collection  and payables objectives.

Develop an overall social media strategy to drive engagement and increase followers. Build and amplify a consistent brand and channel voice. Conceptualize, create and execute timely, innovative weekly content to engage followers. Write and post copy for Linkedin, Instagram, Facebook, Twitter, maintaining brand voice across platforms. Optimize content for SEO. Pitch creative concepts for company-wide social media initiatives and campaigns. Develop social media and campaign-specific KPIs to achieve and bypass brand goals and objectives.

Vendor relations and imports coordinator. Work with vendors to rectify order issues and assure timely delivery and billing of purchased goods. Hire customs brokers and coordinate international imports with freight forwarder and exporter.

Customer Service. Review weekly order discrepancy reports and clear order discrepancies.  Liaise with inside sales and distributors to clear order delays. Coordinate shipments with warehouse to assure release and shipment of orders held due to account holds.

Alpha Communications®

Executive Assistant/Sales And Digital Marketing Specialist

Provide high-level, confidential administrative and personal support to the Chairman and the CEO.

Heavy event management and coordination. Plan company events, management retreats, create budgets, control costs, create online invitations and social media graphic content for events, monitor attendance, hire venues, catering. Create event expense reports for CFO. Create and distribute press releases and deal with media and PR inquiries. Arrange hotel accommodations and transportation for attendees.

Chapter Administrator for Entrepreneurs Organization of Long Island. Work with the Chapter President and members comprised of high-worth entrepreneurs and assist the chapter to accomplish administrative objectives for new membership growth and member integration. Enter all leads in pipedrive and Hubspot. Manage contact lists in CRMs. Create targeted marketing emails and send via Hubspot.

Social Media Management. Handle chairman's personal and professional social media accounts. Create and post content and monitor engagement for special campaigns. 

Own and execute the complex scheduling of all meetings, interviews, travel, and completion of C-level initiatives and projects for multiple brands. Schedule board meetings, prep Chairman with
necessary meeting materials, distribute meeting minutes to board. Manage meeting room calendars.

Facilitate internal communications as needed, and serve as point of contact for both internal and external requests/questions.

Liaise with family doctors, manage schedule for private chauffeurs and assist with personal needs as
required by the Chairman’s family.

Vanderbilt Financial Group

Executive Assistant To The Chairman and CEO

Effectively provide President of Jack Parker Corp and Parker New York hotel GM with administrative and personal support and manage the Executive Office.  

Manage the President and GM’s demanding and complex schedules.  Assist with day to day tasks and keep executives on track with daily deliverables, VIP arrivals and critical matters at corporate and hotel level.  

Heavy customer service work. Liaise with high-worth guests, luxury residence tenants, celebrities, heads of state and their security. Handle VIP bookings and guest services.

Deliver exceptional service by leading team of 4 corporate General Managers (Five Star Hotel and Luxury Residences) and 30 department managers to assure timely responses and resolutions to inquiries made to the Executive Office.  Develop guest relationships to drive return business and customer satisfaction.

Assist Vice President of Marketing and Development with special projects such as PR inquiries, talent coordination for brand campaigns, graphic design projects and brand related administrative tasks. 

Travel Management: Coordinate complex domestic and international travel itineraries for all staff. Corporate relocations expert. 

Event Planning: Plan and schedule corporate outings and national HR recruitment events.

Facilities Maintenance:  Responsible for facilities maintenance and document control.

Project Management: Worked seamlessly with Management teams and Jr. Staff in multiple properties to lead special projects. 

High - Worth Volume purchasing for corporation.  

Support HR in multiple properties with candidate scheduling and confidential work.

The Parker New York

Executive Assistant to the President of Jack Parker Corp and Parker New York General Manager

Managed food and beverage/catering operations and staff training program for a full service, high volume, flagship training restaurant.  Business office manager.

Training Specialist Responsibilities:

Interviewed and hired new talent.  Conducted employee evaluations. Created and updated employee files, responsible for HR compliance, payroll, attendance tracking, created weekly manager and line staff schedule.

Reported to Area Director and General Manager our training progress and recommended improvements. 

Created specialized training programs for new management and kitchen staff.  Coached, counseled and mentored new team members to assure compliance with all corporate training goals. 

Implemented marketing and merchandising initiatives from corporate office. 

Operations Responsibilities: 

Inventory reconciliation, FB purchasing, loss and damage prevention. 
 
Heavy cash operations (Daily bank opening and closing, cash drops and bank reconciliation).

Responsible for restaurant sanitation compliance, safety compliance and training.  Assured all food safety and sanitation certifications were up to date and posted. 

Responsible for facility maintenance. Performed daily opening and closing walk throughs to assure compliance with corporate facility maintenance standards.

Heavy vendor and customer relations.  Handled all customer complaints, answered customer surveys.

Doherty Enterprises

Restaurant & Catering Manager, Training Specialist

Culinary Internship and freelance catering

Provided administrative and office management support to Chief Operations Officer 

Key Responsibilities: 

Facilities management, HVAC repairs, managed corporate kitchen, heavy document control.

Provided additional support to two Vice Presidents on the trading floor. 

Scheduled corporate meetings and planned events.

Created presentations for marketing group and managed client database.

Josette Hernandez