Josephine Reed

Josephine Reed is a strategic Senior Business Analyst with a strong background in partnering with IT professionals, business leaders, and end-users to identify and address business challenges through detailed requirements documentation and user storytelling.

With nine years of diverse experience, Josephine has a keen ability to translate complex customer needs into tangible business requirements, deliver solutions through detailed process mapping, impact analysis, and feasibility studies, and drive strategic process improvements that maximize ROI.

She is an inclusive collaborator who excels in gaining buy-in for new ideas, articulating value, and engaging with individuals at all levels within an organization.

Josephine's core competencies include strategic planning, business analysis, Agile & Waterfall development methodologies, solution design, analytics & reporting, business intelligence, Robotics Process Automation (RPA), as well as quantitative & qualitative data analysis.

Moreover, she is proficient in QA testing, user experience (UX), user interface (UI) design, user acceptance testing (UAT), wireframing, gathering feedback, and account management.

Her technical skills encompass a range of tools such as Microsoft Word, Excel, PowerPoint, Outlook, Visio, Teams Foundation Server (TFS), Jira, HP Quality Center, Axure, Doodly, Primavera, Clarizen, and SharePoint.

Additionally, Josephine Reed has prior experience as a Business Account Executive at AT&T and holds a Bachelor's degree in Marketing from Reinhardt University.

She has held roles including Senior Information Technology Business Analyst at CRH, Enterprise Program Coordinator at Assurant, Senior Business Analyst at Quintiles, and Implementation Consultant at Evans Technology, Inc.