Josephine Pedero

Josephine Pedero is a professional with over 4 years of experience in the BPO industry, holding various roles such as technical support representative, accounts payable analyst, consultant, search engine marketing specialist, and customer service associate.

She possesses strong communication skills, proficiency in MS Office applications, SAP, WQM, Applied Epic, and Salesforce CRM.

Josephine's expertise includes customer service, email and phone support, lead generation, data entry, and medical transcription.

She pursued her Associate's degree in Office and Business Management at the International Electronics and Technical Institute Inc.

Her professional experience includes roles as a Customer Success Specialist at PartnerHero, SMB - Client Operations & Services Manager at Open Access BPO, Project Coach/Customer Support Specialist Tier 2 at Open Access BPO, Customer Service Support at OLM Solutions, Talent Recruiter at OLM Marketing, Virtual Assistant at Personiv and CallMax, Customer Service Associate at Synchrony, Accounts Payable Analyst at Accenture, and Technical Support Representative at ePLDT Ventus.