Joseph Palumbo

Joseph Palumbo is a versatile technology professional and Customer Success expert with a solid track record of over 10 years in developing, leading, and expanding Customer Success programs across various organizations.

He has a passion for sharing his insights on Customer Success and the role of technology in our daily lives, frequently contributing articles and speaking on the subject. His work can be explored on the SuccessHacker Community and his personal website, josephpalumbo.com.

With a strong strategic mindset, combined with strengths in ideation, individualization, context, and a continuous learning attitude, Joseph excels in devising innovative solutions tailored to individual needs.

Joseph Palumbo's educational background includes studies in Finance at the University of the Incarnate Word and Economics at Texas Tech University.

Throughout his career, Joseph has held various key roles in renowned companies like GoDaddy, (mt) Media Temple, Filestack, Cisco, Rackspace, and Apple, Inc., showcasing his diverse skill set and adaptability.

His past positions span from Commercial Director and Director of Customer Success to Technical Product Manager and Product Marketing Manager, demonstrating his proficiency across different areas within the technology and customer success domains.

Joseph's professional journey also includes roles such as Vice President of Customer Success at Filestack, Business Banker at Wells Fargo, Comedian and Comedy Writer, and Book Author of 'Happiness: In 3 Simple Steps.'