Joe Ordyna

Joseph Ordyna is a seasoned professional with a strong background in business process architecture, strategic planning, and operational assessment.

With a rich educational journey including an MBA in Business and Economics from the University of Phoenix, a Masters in Business Administration from ACCOMODATIONS, and a Bachelor's in Business Administration with a focus on Operations Management and Logistics from Weber State University, Joseph has a solid foundation in business education.

Currently serving as the lead Business Process Architect at ServiceNow, Joseph is instrumental in developing the full business architecture for the Customer Success Group, encompassing various dimensions such as People/Persona, Process, Data & Metrics, and Systems & Technology.

His responsibilities extend to creating the 3-Year Strategic GTM roadmap and conducting operational assessments on new programs in the company's portfolio.

Having held key positions in renowned organizations like Cisco Systems, Best Western International, and eBay, Joseph brings a wealth of experience to his current role.

His past roles as Director of Strategy and Analytics at ServiceNow, Six Sigma Master Black Belt at Cisco Systems, and Principle Research & Analytics Consultant at Surveynomics have equipped him with diverse skills in strategy, analytics, process improvement, and consulting.

Joseph's journey also includes a tenure as the Vice President of ECHO Consulting at InContact, where he honed his leadership and strategic planning abilities.

His early career saw him in roles such as Quality Engineer at Iomega, showcasing his hands-on experience and expertise in ensuring quality standards in operations.