FutureDial, Incorporated

Sales Support Manager

• Provided technical demos and pre-sales support during POCs for customers around the globe. 
• Analyzed prospective client's mobile applications and their network traffic, and provided lab-test results showing the benefit PacketZoom could provide to their content.
• Updated and corrected product FAQ, as well as numerous KB and Internal articles focused on product training and knowledge. 
• Assisted in the creation of product training videos, marketing collateral, and how-to videos and guides.

PacketZoom

Senior Sales Engineer

• Provided technical demos and pre-sales support during POCs for customers around the globe. 
• Managed client experience and expectations during technical POCs to obtain technical wins at both small independent companies and large, multi-national corporations. 
• Created updated demo data plans and demo scripts, as well as numerous KB and Internal articles focused on product training and knowledge. 
• Assumed ownership of all GIS/RFP/Security questionnaires and queries inbound from prospects and leads.

Apteligent

Sales Engineer

As a Sales Engineer at NowSecure, I provided both high-level and deep-dive technical overviews of our Mobile Security Platform offerings to potential clients and partners, both online and in-person. I set up and managed Proof of Concept trials, both in the form of SaaS trial account setup and on-site, day-long working sessions with the security teams of prospects. I also produced both internal and customer facing documentation and training materials around our application security assessment tools. I also represented the company at industry trade shows and conventions such as AppSec (both national and regional conventions) and RSAConference.

NowSecure

As a Sales Engineer, I demonstrated the product to potential customers, as well as arranged and managed Proof of Concept trials to qualified leads. I acted as a direct point-of-contact for the enterprise accounts I managed, providing high-level technical support, and product training. I also worked with our marketing team to present webinars and tech talks to industry professionals and peers, and attended trade shows where I presented our product to attendees, as well as presenting live tech talks.
●	Worked closely with the Inside Sales and Business Development Reps to increase average Mobile Testing deal size by 50%
●	Helped to decrease average sale cycle time from 3-4 months to 1-2 months
●	Created and implemented Best Practice guidelines and procedures for support organization.
●	Created and ran organization-wide training and education programs for Sales and Customer Success teams.

Keynote Systems

Tapatap.com was an online social gaming startup that offered photo contests, quizzes, and prizes, within a social networking framework. I performed a wide variety of roles, including Project Management, Feature Design, Building and Managing a QA Team, and Community Management. The company was sold to Limelife in early 2009, and the site is no longer available.
●	Managed task assignments and team objectives, ensuring on-time feature and project launches.
●	Oversaw Content Review procedures, and helped create a feature-rich administrative tool
●	Aided in the design and development of new site features and promotions

Tapatap

QA Lead, Community Manager, Prize Distribution

•	Responsible for oversight of all product released by international publisher/developer of mobile games
•	Ensured deadlines for the  release of over 20 mobile game titles across multiple carriers in 2005-2006
•	Worked with major game brands and IP holders including: Konami (Frogger For Prizes), Namco (Ms. Pac Man For Prizes), CBS (Survivor, CSI:Miami)
•	Established and documented standards for external and internal development teams
•	Maintained bug databases and build repositories for multiple SKUs
•	Managed and tasked 8 person QA team
•	Trained incoming QA Testers on existing systems, practices, and standards 
•	Controlled hardware inventory system of over 200 handsets
•	Contributed to game design, play balancing, and production for numerous titles
•	Promoted from QA Tester to QA Manager after 6 months based on employee review process

Joseph Lewis