Joseph Gonzales

Joseph Gonzales is a highly skilled professional with expertise in various fields including benefits administration, customer service, management, and ITIL v.3 certification.

With a background in Information Technology, Computer Science, and a track record of holding key managerial positions in prestigious organizations such as SYKES, IBM, and TeleTech, Joseph brings a wealth of experience to the table.

His experience spans across different industries from technology with Dell Computers to government with the Presidential Anti-Smuggling Group and legal with Gap.

Joseph's educational journey includes studies at reputable institutions like the University of Asia and the Pacific, University of California Berkeley, and California Polytechnic State University-San Luis Obispo.

His organizational experience ranges from being a Senior Manager in IT Client Services to various managerial roles in companies like Cognizant, Verizon Online, and IBM/Sprint.

Furthermore, Joseph's diverse skill set includes expertise in call center operations, coaching, documentation, financial analysis, policy analysis, training programs, and telecommunications among others.

His proficiency in process engineering, quality assurance, statistics, and ITIL v.3 certification highlights his commitment to continuous improvement and service excellence.