Joseph Fryer

Title: Joseph Fryer: From Dreaming of Airplanes to Shaping the Manufacturing Industry

In a remarkable journey that began with a childhood fascination with building airplanes, Joseph Fryer has soared to become a prominent figure in the manufacturing industry. As the Director of Customer Success at First Resonance, a pioneering manufacturing SaaS company, Fryer is at the forefront of a movement that is revolutionizing how the world manufactures.

Fryer's path to success can be broken down into three distinct acts, each contributing to his vast knowledge and expertise. Act 1 saw a young Fryer transition from drawing planes to building them with Legos, nurturing a creative and problem-solving mindset. Alongside this, he launched a lawn mowing business, gaining early experience in customer management and service delivery.

Act 2, titled "Knowledge," encompasses Fryer's academic pursuits and professional experience. Armed with a degree in Materials Science and Engineering from the University of Illinois at Urbana-Champaign, Fryer embarked on a career in the automotive industry. There, he honed his skills under the tutelage of industry giants Toyota, immersing himself in the Toyota Production System (TPS) and the principles of Lean Manufacturing. This solid foundation led him to venture into various sectors, including traditional automotive, electric vehicles, and building and hardware.

Act 3, aptly titled "Change," speaks to Fryer's current mission: helping manufacturers build better and harness the power of data. At First Resonance, Fryer plays the pivotal role of building a highly effective customer success team and establishing a robust retention and renewals business. Leveraging his deep understanding of advanced metrics and data analysis, he is reshaping the customer success landscape within the manufacturing sphere.

With his passion for creating and building, Fryer continues to make a significant impact. From autonomous aircraft to 3D printed houses, the companies he collaborates with are driving tangible change in the world. Embodying the spirit of his 5-year-old self, Fryer's relentless pursuit of his childhood dream resonates in his dedication to helping companies bring innovative concepts to life.

Education:

• Bachelor's Degree, Materials Science and Engineering, University of Illinois at Urbana-Champaign

Organizations:

• Director of Customer Success at First Resonance
• Formerly Customer Success Lead at First Resonance
• Formerly Technical Sales Engineer at First Resonance
• Formerly Senior Manufacturing Engineer at Schindler Group
• Formerly Advanced Manufacturing Engineer - Technical Project Manager at Faraday Future
• Formerly Manufacturing Manager at Securitech Group
• Formerly Manufacturing Controls Engineer at Securitech Group
• Formerly Quality Engineer at North American Lighting, Inc.