Joseph Simonsen

Joe Simonsen is an experienced technical support specialist with a passion for solving complex problems. Simonsen studied BS in Global Security and Intelligence Studies at Embry-Riddle Aeronautical University, which has given him a unique and analytical perspective to approach technical challenges. He has worked in various roles and organizations, including Senior Technical Support Engineer/JIRA Admin at Gladly, Senior Technical Support Engineer at Nexmo, the Vonage API Platform, Advisory Software Engineer at StrongLoop, Inc., Senior Technical Support Engineer at StrongLoop, Inc., Technical Support Specialist at Lyris, Customer Support Specialist at AdRoll, and more.

Having worked in different companies, Simonsen has developed an eye to pay close attention to details and prioritize customers' requirements, ensuring technical problems are tackled efficiently, effectively, and promptly. He also has experience in tutoring, program coordination, office assistant, and certification coordination. His multifaceted experience and expertise make him a valuable asset to enterprises looking for a technical support specialist.