Josef Trauner

Josef Trauner is the CEO and Founder of Usersnap, a customer feedback software company for growing SaaS businesses.12 In September 2023, Usersnap was acquired by saas.group, where Trauner continues to lead the company.1

Professional Background:

• Has a tech background working as a consultant and engineer on web projects2
• Founded Usersnap, which started as a simple bug tracker and evolved into a comprehensive feedback platform2
• Continues to work on Usersnap's vision to become a go-to solution for companies to grow through customer feedback1

Recent Milestone: In a recent acquisition by saas.group, Trauner emphasized that Usersnap will retain its individual brand identity, and the team will remain unchanged.1 About the acquisition, he stated: "The journey through the M&A process with saas.group was an unforgettable experience... Selling to saas.group is a decision I will never regret."3

Company Focus: Usersnap is positioned as the "#1 customer feedback software for growing SaaS companies", helping businesses collect and leverage user feedback and bug reports.2 The company aims to support product managers in making data-driven decisions, with plans to incorporate AI capabilities.2