Jose M Roy

Jose M Roy is a seasoned professional currently serving as the Vice President of AI Transformation for Contact Centers at Foundever.1 With a strong background in sales and technology, Roy has demonstrated expertise in building relationships, managing teams, and driving innovation in the customer experience sector.

Professional Experience

Roy has a long-standing career in the technology industry, with experience dating back to the 1990s. He worked in engineering roles from 1990 to 1997, spending time at both Rochester and Merrimack locations of Cabletron Systems.3 This early experience provided him with a solid foundation in technology and engineering principles.

Current Role and Expertise

At Foundever, Roy is focused on leveraging artificial intelligence to transform contact center operations. He is actively involved in:

• AI-Powered Agent Training: Roy promotes the use of AI technologies to enhance agent performance and improve customer interactions.5
• Industry Events: He participates in customer experience summits and industry events, representing Foundever and sharing insights on AI and contact center innovations.4
• Thought Leadership: Roy is passionate about demystifying generative AI and its applications in business, drawing parallels to the early days of cloud computing adoption.7

Networking and Collaboration

Roy is well-connected in the industry and frequently engages with other professionals:

• He attends and speaks at industry events, such as the CX Summit in Cartagena, Colombia.4
• Roy collaborates with colleagues like Guillaume Laporte, discussing how AI is transforming customer and agent experiences at Foundever.6

Personal Interests

Outside of his professional duties, Roy appears to have an interest in sports and networking. He has attended events at Fenway Park, suggesting a possible interest in baseball or appreciation for business networking in sports settings.2

Jose M Roy's LinkedIn profile and activities reflect a professional who is deeply engaged in the intersection of AI, customer experience, and contact center operations, positioning him as a thought leader in the AI transformation of customer service technologies.