Jorn Felten

Jorn Felten is a seasoned professional in the IT & Information Analytics industry with a rich background in consulting and management spanning over 20 years.

With an impressive tenure at IBM for 11 years in various consulting and management capacities, Jorn transitioned to Elsevier, where he served for a total of 7.5 years as the leader of the sales services group at both EMEA and Global levels, overseeing a team of 100 FTE and 75 off-shore personnel. During this time, he played a pivotal role in supporting the global sales organization, ensuring the successful delivery of 2 billion in revenue through annual operational and commercial contract renewals.

In his later 3.5 years at Elsevier, Jorn Felten took on the mantle of leading Sales Effectiveness, Sales Operations, and Business operations for Elsevier Health in international markets, showcasing his expertise in driving operational excellence and sales efficiency.

Jorn Felten's specialties lie in Sales & Sales Operations, Operations Management, and General Global Management, reflecting his diverse skill set and leadership capabilities honed over years of industry experience.

Educationally, Jorn has a well-rounded academic background with studies at prestigious institutions like INSEAD, Henley Management College for his MBA, and the University of Amsterdam where he pursued both a Master in Arts and a Master of Science degree, underscoring his commitment to continuous learning and personal development.

Throughout his career, Jorn has held key positions such as Vice President Sales Services Group at Elsevier, Director Sales Effectiveness and Business Operations at Elsevier, General Manager E-Customer Service Emea at Relx Group, Manager Inventory, and Customer Service EMEA at IBM, in addition to serving as a Consultant and IT Consultant at IBM, illustrating his progressive journey and versatile expertise in the industry.