Hult International Business School

London Metropolitan University

Southbank International School

Customer Success Manager at Onalytica

Equinix

Influencer Relations Manager

Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact and revenue. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, our platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers. 
Our Activate professional services team can augment, accelerate, or fully service brands’ insights needs to increase their ROI from our platform. 
With offices around the globe, we help over 2,500 brands maximize profits with actionable consumer intelligence.  
To learn more about us, visit our blog (blog.talkwalker.com), or join the conversation on Twitter (@Talkwalker).

Talkwalker

Principal Customer Success Manager

Supporting Enterprise brands with their Influencer & Advocacy Programs 
Identify, Ideate & project manage content creation with brands & industry creators. 
Built an internal enablement program to align all teams on the Onalytica platform & offerings.

Onalytica

Customer Success Manager & CX Lead

Manage a diverse range of clients from healthcare, financial services to B2B tech. 

Support clients with their overall marketing strategy with a focus on internal & external stakeholders who align with the brands key messaging. 

Implement influencer and advocacy programs for global brands which includes strategy, implementation & execution of new initiatives to drive brand awareness, increase demand generation & support ABM strategies.

Responsible for the commercial relationship with clients.

Customer Success Manager

Worked with B2C brands to elevate their customer care channels with a focus on social media. 
Consulted Conversocial’s global client base on seamless software implementations, user training & adoption, stakeholder workshops & ongoing reporting.  
Supported the migration of all Conversocial clients to a new version of the software. 
Liaised with internal product teams on feedback and customer expectations.

Conversocial

Implementation Consultant

I played an integral in founding the UK & Ireland analyst & support team. Providing support on Meltwater products.  Delivered on client requirements through reporting media & social media  based on the brands reporting parameters.

Meltwater

Client Delivery Manager UKI

Senior Analyst / Client Support

Analysing qualitative and quantitative data for Meltwater's Key Accounts. 
Creating media reports on online news, print, broadcast and social media.
Recommending marketing strategies for Key Accounts to adopt.

Jordan Stewart