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Jordan Davison
Sr UX Researcher at United Airlines
Professional Background
Jordan Davison is an accomplished user experience (UX) researcher renowned for her extensive toolkit of both qualitative and quantitative research methodologies. She successfully supports highly collaborative teams on fast-paced projects, making impactful contributions that are pivotal in shaping user-centric solutions. With a career that spans various prestigious organizations, Jordan has built a solid reputation in the UX research community.
Presently, she holds the position of Senior UX Researcher at United Airlines, where she leads innovative research initiatives to enhance user experiences across the company’s digital platforms. Her strategic insights not only influence product design decisions but also propel the airline's commitment to offering exceptional service through user-centered design principles.
Prior to her role at United Airlines, Jordan accumulated substantial experience as a UX Researcher with brands like BMW of North America, and Allstate. At BMW, she was instrumental in understanding the user journey, which facilitated improved customer engagement and satisfaction. Her impact in the insurance sector through her role at Allstate further exemplified her capability to blend empathy with rigorous research processes, ensuring that users' needs were not only heard but also strategically addressed in service offerings.
Jordan began her professional journey with a diverse array of roles that laid the foundation for her specialization in UX research. She served as a Program Evaluation Specialist at Shedd Aquarium, where she utilized her analytical skills to assess program effectiveness, combining her passion for research and education in a unique setting. Additionally, her initial foray into academic research involved roles as a Research Assistant at Northwestern University, where she honed her skills in research design, data collection, and analysis. Jordan even took on responsibilities as a Teaching Assistant and Writing Consultant at The University of Texas at Austin, illustrating her commitment to education and knowledge sharing.
Throughout her career, Jordan has proven herself as a thought leader in her field, consistently advocating for user-centered design and conducting research that addresses real-world problems. Her bilingual ability to traverse technical and creative discussions with ease allows her to maintain a level of collaboration that is essential in fast-paced environments.
Education and Achievements
Jordan Davison's educational journey includes a Master of Arts degree from The University of Texas at Austin, where she deepened her understanding of human behavior and research methodologies. Her undergraduate studies took place at the University of California, San Diego, where she earned a Bachelor of Science degree, further sharpening her analytical and critical thinking skills.
While at The University of Texas at Austin, she not only completed her degree but also contributed to academia as a Graduate Student Researcher and Teaching Assistant. These roles allowed her to bridge the gap between research and teaching, enriching her educational experience and solidifying her expertise in conducting vital research.
Additionally, during her time at UC San Diego, she served as a Lab Manager, where she could lead projects, train undergraduate researchers, and participate in the growing conversation within the field of UX research. Her breadth of knowledge is complemented by her practical experience, providing her with a comprehensive perspective on user experience dynamics.
Achievements
Jordan's career is filled with notable achievements that reinforce her standing as a leading figure in user experience research. Her ability to integrate various research methodologies allows her to gain insights that drive impactful changes, enhancing user interactions across sectors—from aviation to automotive and insurance. Her adaptive approach to problem-solving has helped teams deliver projects within tight deadlines, ensuring that user feedback is a driving force in decision-making processes.
Through her collaborative spirit and dedicated research efforts, Jordan Davison has empowered teams at organizations like United Airlines and BMW to innovate and improve user experiences. Her commitment to understanding user behavior, needs, and pain points ensures that her efforts lead to meaningful outcomes, ultimately enhancing customer satisfaction and loyalty.
As she continues her work in UX research, Jordan remains focused on developing strategies that advance user experience, all while fostering an environment of collaboration and creative problem-solving across teams. Her journey is a testament to her passion for research and its power to improve the interaction between users and products in this ever-evolving digital landscape.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
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Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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