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Jonathan Peer
Senior Support Engineer
Jonathan Peer is a seasoned professional dedicated to implementing lean and efficient business processes using ITIL knowledge to enhance workplace productivity. With expertise in installing, troubleshooting, and utilizing computer hardware, software, MSO, web programming, and various operating systems including MS, UNIX, and LINUX.
His specialties lie in partner consolidations, lean business process building, ITIL Service Management v3, as well as holding certifications in CompTIA A+ and Network+. Jonathan's academic background includes Master's degrees in Information Technology and Business Administration from Kettering University, along with a Bachelor's degree in Computer Information Systems from the University of Michigan-Flint.
Jonathan has held key positions in reputable organizations such as Software Systems Engineer in Support Services at Passport, Crystal Report Developer as a Consultant/Self-Employed, Application Development Engineer at Unisys, Senior Technical Analyst at Anthelio Healthcare Solutions (formerly PHNS, Inc.), National Service Desk Supervisor at PHNS, and roles in Store Level Management at Blockbuster.
