Jonathan Mann is a multi-talented IT Service Management Professional with expertise in the healthcare industry. With over seven years of experience managing large-scale healthcare facilities and utilizing EpicCare applications to optimize workflows, he's a valuable asset to any organization.

His experience includes strategy development, deployment of ServiceNow platform, and optimization of communications via technology implementation to boost operational efficiency, effectiveness, and productivity. During the transition process, he's proficient with leveraging the ITIL process to optimize the EpicCare EMR Applications' performance.

Jonathan is results-oriented, aligning system technology with user needs while ensuring patient flow optimization, administering conflict resolution & mediation, and serving as the liaison between healthcare professionals and system functionality.

He's a skilled communicator, adept at clinical workflow analysis, analyzing system design, and interacting with end-users to gather feedback and metrics. His expertise in ITIL best practices and extensive knowledge of help desk and end-user requirements consistently provides data-driven recommendations that support decision-making.

Jonathan's commitment to excellence is evidenced by his track record of transitioning from go-live to service management while managing end-to-end device integration and testing.