Jonathan Kotenko

Jonathan Kotenko is an accomplished Technical Support Manager with a strong background in team leadership, IT service management, project/program management, and continual process improvements.

He excels in customer service, strategic planning, budget oversight, procurement, change management, user support, quality control, and problem solving.

Jonathan has extensive experience in supporting software/hardware, tools, and telephone systems, and effectively collaborates with various organizational departments.

With a Bachelor of Science degree in Computer Information Services from Davenport University, Jonathan Kotenko has honed his skills and expertise in providing creative solutions for complex technical problems.

Throughout his career, he has held significant roles at notable organizations, including as Manager of Salesforce.org Technical Support at Salesforce, Head Of Support at Rosie, and in various managerial and supervisory positions at Unified Grocers.

His dedication to setting team goals in alignment with corporate objectives, ensuring staff has necessary resources for effective solutions, and managing workflows and schedules efficiently, showcases his strong work ethics and advanced organizational abilities.

Jonathan excels in representing technical support staff across organizational groups and generating insightful reports to describe business performance both qualitatively and quantitatively.