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Jonathan Kalinowski
Director of Innovation and Transformation at MetLife
Professional Background
Jonathan Kalinowski is a talented Service Designer residing in the vibrant city of Raleigh, North Carolina, with an impressive 7 years of experience in the field. His career is marked by a dedication to creating meaningful connections between organizations and the people they serve, enhancing the overall service experience. Jonathan's multifaceted skill set includes expertise in design, strategy, and research, making him a well-rounded professional capable of addressing complex service challenges with innovative solutions.
In his current role as the Director of Customer Experience and Continuous Improvement at MetLife, Jonathan leads efforts to enhance customer satisfaction and operational efficiency. His strategic approach to service design allows him to identify opportunities for both incremental and transformational innovation, ensuring that the organization remains responsive to the evolving needs of its clients. Jonathan's previous role as the Member Experience Design Manager at Alliant Credit Union further solidified his expertise in creating exceptional user experiences by developing member-centric strategies and design solutions.
Education and Achievements
Jonathan's academic foundation is a testament to his commitment to excellence in design and architecture. He earned a Master of Fine Arts (M.F.A.) in Service Design from the esteemed Savannah College of Art and Design, where he honed his skills in designing services that resonate with users' needs. Additionally, he holds a Bachelor of Arts in Integrative Arts from Penn State University, which laid the groundwork for his artistic and design-thinking capabilities.
His pursuit of knowledge led him to study at renowned institutions such as the Harvard Graduate School of Design, where he completed a Certificate of Completion with Excellence in Architecture, and the Institute Palazzo Rucellai, where he also earned a Certificate of Completion in Art and Architecture. Jonathan's diverse educational background empowers him to approach problems from various angles, making him a valuable asset in the design and service industries.
Professional Experience
Before his current position at MetLife, Jonathan co-founded and served as Director at Service Experience Chicago, where he played an integral role in analyzing and improving service designs across the board. His prior experience as a Service and Interaction Designer at Fjord and as an Associate Interaction Designer at Acquity Group (part of Accenture Interactive) provided him with extensive insights into the intersection of design and technology, allowing him to create solutions that resonate with users.
Jonathan also gained valuable experience as a Service Design Intern at the prestigious Memorial Sloan Kettering Cancer Center, where his focus on improving patient experiences demonstrated his commitment to service excellence in the healthcare sector. His early career involved positions as a Visual Designer at Material ConneXion, a Creative Intern at LIPMAN, and a Legal Department Intern at Enzon Pharmaceuticals, each contributing to his diverse skill set and understanding of various industries.
Achievements
Throughout his career, Jonathan has made substantial contributions to the field of service design. His work has consistently emphasized the importance of user-centered design, leveraging research to understand complex systems and envision more effective future solutions.
Under his leadership, customer experience initiatives at MetLife have yielded significant improvements in client satisfaction metrics, showcasing the effectiveness of thoughtfully designed services. Jonathan's strategic thinking and research skills have earned him a reputation as a thought leader in the service design community, inspiring others to adopt a more human-centered approach to their work.
Jonathan Kalinowski not only excels in design and strategy but also possesses a passion for fostering collaborative environments that enhance organizational capabilities. His unique ability to synthesize insights from diverse sources positions him as a key figure in shaping the future of service design, creating a harmonious blend of human experience, environmental considerations, and innovative technology.
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Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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