Cal State Fullerton, College of Business and Economics

Certified Drone Operator and photographer

Self-employed

Certified Drone Operator

Inventory management
Work with customers
contractor business
distribution

Arizona Tile

Customer Service Representative

Inland Empire Insurance Services is devoted to providing financial protection for Individuals and their families. Inland Empire Insurance Services specializes in:

■Group Health Insurance
■Group Life Insurance
■Group Dental
■Supplemental Insurance
■General liability
■Workman’s Compensation
■Business Auto
■E and O insurance
■HR Services
■Payroll
■And More
Inland Empire Insurance Services is devoted to being a complete solution for Individuals and their Families.

Inland Empire Insurance Services

Owner Operator

•	Achieved hourly quota and exceeded sales quota on a monthly basis. 
•	Work with customers, vendors, and home depot supply change to determine custom pricing for contractors and specialty customers.
•	Audit all special order returns and markdowns throughout entire store to insure accuracy and prevent shrink.
•	Verify and distribute all special orders and will-calls. Calling and working with vendors to insure customer receives special order is received on time.
•	Assisted customers with Customer agreements and payment. Became a key resource for teaching new hires.
•	Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•	Received several customer service awards and was mentioned on the voice of the customer survey.
•	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•	Able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•	Cross trained in several departments.

Jonathan Hopkins