Jonathan Dent

Jonathan Dent has extensive experience in implementing, developing, and managing IT Service Desks ranging from small scale to large teams of over 150 individuals.

He has a broad perspective on client needs, gained through working with diverse clients across various business sectors, providing advisory, assistance, and making improvements in the UK and internationally.

Jonathan specializes in areas such as IT Service Management, Service Delivery, Contact Centre Management Solutions, Troubleshooting, Service Improvement Initiatives, Data Analysis, Remote Desktop Team Management, Transition, Transformation, and Toolset/Knowledge Base consultation.

He pursued his education at George Stephenson and has held key roles in organizations like DXC Technology, Manpower UK, and Hewlett-Packard, where he served in managerial and leadership positions.

With a wealth of experience in IT service management and a track record of successful implementations and transformations, Jonathan Dent is a seasoned professional in the IT industry.