Camarines Sur Polytechnic Colleges

Sr. Systems Engineer at Trend Micro

Manager, Security Operations Center

▪ Leads 24x7 delivery team and provide administrative direction
▪ Manages the Security Operations Team; reports
to upper management and Directors with regards to the technical delivery and overall
operational performance of the team
▪ Responsible for the overall procedure improvement and advancement of the Managed
XDR operations
▪ Collaborate with different Technical Teams and manage stakeholders
▪ Align the processes with industry best practices to achieve high performance then
encourage the team to feedback improvement opportunities

Trend Micro

Managed XDR Service Lead

▪ Technical Lead for NABU MB Engineers – manages the cases escalated by Premium
clients, Partners, Sales, and Directors. Proactively communicate with users and
stakeholders during incidents and guide the engineers to minimize the impact to business.
▪ Reported to PH IT Managers and provides service delivery report, analysis, interpretation
and continual improvement plan regularly.
▪ Commanded P1 and P0 incidents; reports to different stakeholders globally and provides
updates and analysis for P1 and P0 instances.
▪ Co-worked with Data Center Engineers, Software Developers and research team to ensure
the compatibility and the quality of the products in terms of malware detection, different
platforms, software function, and user experience
▪ Assigned to different initiatives and projects that will cater organization’s improvement in
terms of workflow, process implementation, and technical learning.
▪ Performed technical audits, side-by-side monitoring, and real-time coaching with specific
attention to technical and functional excellence on new and existing engineers for
continuous improvement
▪ Monitored and assigned functions and cases to the team insuring service level targets are
met
▪ Acquired understanding of industry standards, and technologies integrated in Trend Micro
products and share the knowledge to the engineers via technical training
▪ Stays current in the latest IT technologies in the field of operating systems, servers, storage,
virtualization, mobile and Cloud Computing.
▪ Proactively took appropriate action to maximize performance of the operations.

Sr. Systems Engineer

▪ Take escalated cases from SMB, Enterprise, MSP, ISP, and Premium Partners, and provides
escalation and highest level of support for Trend Micro’s tightly integrated offering of
content security products, services, and solutions powered by the innovative, in-the-cloud
Trend Micro Smart Protection Network via different support channels
▪ Provided remote troubleshooting via high-touch support channel for speedy case resolution
for ALL regions (APAC, NABU, MMEA, EMEA)
▪ Provided documentation of security incidents, analysis, and resolutions using CRM tool
▪ Co-worked with data center engineers, developers, and technology teams for enterprise
technology standards to be supported and maintained.
▪ Assigned in different projects as technical for operational and technical improvement
▪ Participated on program testing for new software releases and reports bugs and
improvement to ensure the quality of the products in terms of malware detection, software
function, and user experience.
▪ Provided in-depth analysis and creates solutions for product issues and malware cases.
▪ Reported to different stakeholders globally and provides updates and analysis for P1 and P0
incidents.
▪ Performed quality assurance for engineers in executing planned

Jona Marie Occiano