Western Governors University

Vice President Of Product Management at NICE inContact

NICE is the #1 CXi provider in the world, and I'm part of the team keeping us in the lead.

NICE

Vice President of Product Management

Skills: Contact Center as a Service (CCaaS) · Software as a Service (SaaS)

Senior Director of Product Management

• Helped transition product that enabled immediate pipeline traction and sales increase
• Envision and design the next major release of Workspace-as-a-Service product
• Organize and deploy new methods for cross-silo product and development interaction
• Envision and design the first major release of the Neverfail Cloud platform
• Manage global team of product owners and product managers developing software for 
     DRaaS, VoIP, BaaS, and more
• Create and lead infrastructure architecture council
• Introduce new processes and tools that increased efficiency and productivity company wide

Neverfail

Chief Product Officer

Founded to address mid-market challenges in security and mobility software solutions
 	•  Envisioned and lead product design from ground zero through completion of saleable product
 	•  Lead creation of go to market strategy
 	•  Recruited and lead inside sales team 
 	•  Recruited and lead pre-sales engineering and IT
 	•  Ran extensive and complete beta program with dozens of end clients
 	•  Navigated financial challenges that kept us running
 	•  Member of the board
*Acquired July 2016

Vertiscale

CTO & Co-Founder

•   Lead product and development strategy 
 	•   Identified differentiators in existing product line and guided marketing towards it
 	•   Researched and developed provisional patents on existing and new technology
 	•   Envisioned next-gen multi-cloud DaaS product
 	•   Envisioned cloud migration product (sold to Solarwinds)
 	•   Lead product design of alpha and beta versions of multi-cloud DaaS product
 	•   Board member
 	•   Provided leadership and direction through wind down and sale of IP

*Acquired 2015

Virtual Bridges

Chief Strategy Officer

•	Working within the Office of the CIO to find and develop software and hardware strategies that support Dell’s internal needs and go-to-market goals.
•	Evaluate and incubate solutions to enable dynamic allocation of data center resources.  Primary focus on OpenStack and VMWare.
•	Write point of view documents outlining recommendations to executive management.  To date
these have included broad end user compute strategies, cloud strategy, and software consumption strategies.
•	Present and advise the CIO and ELT with regards to corporate development opportunities and
various specific initiatives designed to lower TCO and drive ROI.
•	Foster and maintain strategic partner and vendor relationships.
•	Liaison between the various business units, partners, and technical teams across the Dell ecosystem.
•	Enterprise Infrastructure Architect seat on the “Center of Excellence” board of architects.
•	Regularly engage in public and private public speaking opportunities to customers, partners, and internal audiences.
•	Review, amend, and advise on contracts and agreements with internal and external vendors and partners.
•	Participate and lead initial evaluations and due diligence activities for potential and completed 
merger and acquisition targets.

Dell

CTO of Emerging Technologies, Office of the CIO

•	Recruited, lead, and mentored the global Core Engineering team’s senior Linux staff.
•	Owner of all Open Source Software standards across the enterprise.
•	Interfaced with executive management and strategic customers to discuss open source strategy.
•	Discovered, implemented, and maintained operating system and software standards for all
RedHat Enterprise, SuSE, and Oracle Enterprise Linux globally.
•	Managed vendor relationships ensuring product certifications, roadmaps, and enhancements align with long term strategy.  These included Novell, RedHat, Oracle, BMC, Quest, and more.
•	Many public speaking engagements including invites to Oracle Open World for the past three years on the use of open source solutions at Dell.
•	Author of several whitepapers, and marketing material, describing and educating on open source solutions.
•	Lead POC initiatives for several major software suites.  Responsible for accurate 
evaluation and recommendation for purchase.
•	Senior architect responsible for development and implementation of Oracle Virtual Machine, Apache web server, OCFS2, Scalent AIM, Oracle Linux, BMC Blade products, and more.
•	Created and maintained communication lines between development teams, DBAs, system engineering, architecture, and core engineering teams.
•	Designed and implemented the investigating techniques used for remediating and enforcing SOX, PCI, COBIT, DISA (NIST) and internal auditing concerns for the Unix based platforms.
•	Created SSH standard security policy currently in use at Dell globally.

Enterprise Architect, Core Engineering Lead

•	Lead system engineer of Redhat Linux, HPUX, and Solaris implementations.
•	Implemented Linux and Win2k3 interoptability for heterogeneous environments.
•	Lead BEA administrator managing and implementing all WLS applications in the production,
certification,  QA, and development environments on Linux/Unix.
•	Architect Linux, Unix, and Windows strategy to accommodate new applications and requirements.
•	Implemented LAMP in Tier 1 production DMZ.
•	Tomcat application server configuration and administration.
•	RHEL 3 and RHEL 4, HP-UX, and Solaris 2.x+ system administration.
•	Extensive scripting and application development on multiple platform architectures.
•	F5 bigIP and LTM administration relating to management of hundreds of internal and external nodes.

Chase Paymentech

Manager of Systems Administration

•	Manage and implement BEA Weblogic 6.1 and 7.0 application setup and deployments.
•	Support over 100 applications, servers, and websites using a variety of technology including 
J2EE, scripting, and XML.
•	GLUE 2.3.1 and 3.1 implementation.
•	Netscape Enterprise Server 3.6x – iPlanet 6.x and Apache web server administration.
•	RedHat, and Solaris 2.x, server experience.
•	Metrics and monitoring tools including but not limited to Webtrends, Sitescope, and in house solutions.
•	Webtrends Reporting Center installation and configuration.
•	HTDIG and Inktomi search engine administration.
•	Shell scripting.
•	Customer interfacing communications for technical problem resolution.

Qwest Communications

System Engineer II

Developed and lead the ecommerce platform for several websites tied to the Great American Country brand.

Jon Senger