Jon Patch

Jon Patch is a customer-centric professional with a passion for enhancing customer relationships and improving product services. With a diverse background in customer success and support, Jon has a proven track record of scaling operations, boosting customer satisfaction, and driving impactful changes within organizations.

Having recently led the Product Support operations at Tandem Chat, an AV product catering to remote teams, Jon has hands-on experience in managing cross-functional teams, enhancing customer experiences, and maintaining high Net Promoter Scores (NPS). His accomplishments include scaling support operations at Delectable, launching a mobile e-commerce marketplace, and successfully onboarding major clients like Whole Foods.

Jon's expertise extends to overseeing enterprise software clients, optimizing Tier 1 support processes through call center outsourcing, and implementing strategies to streamline operations and cut costs significantly. His empathetic and creative approach enables him to identify and address challenges effectively, building stronger collaborations across teams and improving customer interactions.

With a Bachelor's Degree in Jazz Composition from the University of Utah, Jon Patch brings a unique blend of creative problem-solving skills and analytical insights to his roles. His previous positions as Customer Success Manager at Offset, Support Manager at Tandem, Customer Experience Manager at Zeus, and other significant roles reflect his versatile skill set and dedication to driving organizational success.

Jon's contributions include developing analytics dashboards for internal visibility, implementing omni-channel communication tools, incorporating engaging elements like pug photos and mythological creatures in presentations and support flows to enhance performance. His commitment to innovation and enhancing team dynamics underscores his ability to drive positive change within dynamic environments.