Jolene Makisi

Jolene Makisi is a seasoned professional with extensive experience in digital leadership, customer experience, and strategic management. She currently holds the position of Director, Digital Experience at Xero, a cloud-based accounting software company.

Career Highlights

Jolene's career trajectory showcases her expertise in various aspects of digital business:

• General Manager, Small Business Experience at Xero, focusing on delivering commercial growth through customer experiences and digital technology.3
• Head of Onboarding and Customer Experience, demonstrating her skills in customer-centric roles.1
• Director of Xero.com Experience, indicating her involvement in shaping the company's online presence.

Professional Approach

Jolene describes herself as a human-centered, strategic leader who specializes in:

• Delivering commercial growth
• Creating beautiful customer experiences
• Leveraging digital technology
• Leading high-performing teams2

Current Focus

As the Director of Digital Experience at Xero, Jolene likely plays a crucial role in shaping the company's digital strategy and ensuring optimal user experiences across Xero's platforms. Her background in marketing, customer experience, and digital leadership positions her well for this role.1

Jolene Makisi is based in Wellington, New Zealand, and has a strong presence in the SaaS (Software as a Service) industry, particularly in areas related to digital strategy and customer experience.13