Johnnatan F. Silva

Johnnatan F. Silva is a highly experienced professional with a Bachelor's degree in Business Administration, specializing in the financial operations of logistics and international trade companies.

Currently serving as a Customer Success professional at Dentsply Sirona, a global leader in dental technology and products, Johnnatan excels in analyzing customer data to drive strategic insights, including product consumption, post-sales activities, and voice of the customer (VOC) metrics by integrating data from multiple platforms.

With a strong background in low-code programming and expertise in tools like Power Apps, Power Automate, and Power BI, Johnnatan is proficient in data handling. He is skilled in managing indicators and flowcharts, always striving for continuous process improvement. His familiarity extends to systems such as Salesforce, SAP, and Cargo Wise One.

Passionate about streamlining processes and enhancing organizational efficiency through data-driven, innovative solutions, Johnnatan believes in the synergy of technical skills and business acumen to deliver exceptional customer experiences and achieve strategic goals.

Seeking new challenges and opportunities to leverage his knowledge for company success, Johnnatan is a proactive professional constantly aiming to make meaningful contributions wherever he works.