John Wong CCXP LSS-MBB

John Wong is a highly skilled expert in the field of Customer Experience, with a focus on delivering quality results and growth through innovative processes, technology, and people management. He has an extensive educational background, including a Master of Arts in Organizational Management and ongoing studies in Business Administration and Management. Additionally, he has received certifications in Lean Six Sigma, Net Promoter System, and Project Management. Over the course of his career, Wong has held leadership roles in various organizations, such as CO-OP Financial Services, Albertsons Companies, 3 Day Blinds, Symantec, ADP, Intuit, and Bank of America, where he sharpened his expertise in areas such as Customer Care, Quality and Productivity, Process Excellence, Six Sigma, and Lean Manufacturing. Wong has also previously owned and operated EMM Holdings, Inc., and held various leadership roles at Honeywell (AlliedSignal). His key professional interests include Design Thinking, Customer journey mapping, Data Analytics, and Change management.