John Whalen

Discovering insights about your customers that spark product innovations, improve lives, and grow businesses - Author - Speaker - Founder, Brilliant Experience

John Whalen is a seasoned professional with a background in delivering psychologically-driven insights to inform strategic product decisions and gain market advantages.

He is the Partner of Psychological Insights & Innovation at BrilliantExperience and has held prominent roles in various organizations, including Chief Experience Officer at 10Pearls and President at User Experience Professionals Association (UXPA) DC Metro Chapter.

John has a strong educational foundation, with a Ph.D. in Cognitive Science from The Johns Hopkins University and a Post Doctoral Fellowship in Psychology from the University of California, Los Angeles, among other qualifications.

His specialties include Psychological Insights & Innovation, Strategic Design Making, CX Monitoring, Market Segmentation, and more, showcasing his diverse skill set and expertise.

With a track record of conducting research globally and influencing digital products for millions of users, John Whalen is a trusted expert in understanding customer needs and enhancing digital strategies.

Get in touch with John to discover how your organization can benefit from deep customer insights and innovative solutions tailored to meet evolving market demands.