John Rice

John Rice is an experienced hospitality executive with a long career at Shangri-La Hotels and Resorts. He has held several key leadership positions within the company:

Career Progression

• As of November 2021, John Rice became the General Manager of Shangri-La Singapore while also holding the position of Vice President, Operations (Philippines).123

• From June 2019 to November 2021, he served as Vice President Operations (Philippines) & General Manager of Shangri-La The Fort in Manila.4

• Prior to that, he was the General Manager of Shangri-La The Fort Manila from October 2014 to May 2019.4

Previous Roles

John Rice's career with Shangri-La includes:

• Area General Manager at China World Hotel, Beijing (February 2010 - September 2014)
• General Manager at China World Hotel, Beijing (September 2008 - January 2010)
• General Manager at Pudong Shangri-La, East Shanghai (June 2006 - August 2008)
• General Manager at Edsa Shangri-La, Manila (December 2004 - May 2006)4

Expertise and Achievements

John Rice is known for his extensive knowledge and expertise in the luxury hospitality sector. He has been instrumental in:

• Leading high-performing hotel teams across multiple properties in the Philippines
• Navigating the challenges of the COVID-19 pandemic by identifying new revenue streams and launching business initiatives
• Spearheading the opening of Shangri-La The Fort, Manila, the group's first mixed-use lifestyle destination1

Current Responsibilities

In his role as General Manager of Shangri-La Singapore, John Rice:

• Supervises daily operations of the hotel, including Shangri-La Apartments and Residences
• Drives commercial growth and inspires service excellence
• Enhances guest engagement and strengthens community partnerships
• Elevates the hotel's luxury family positioning3

John Rice is an Australian national and has been described as a fair but assertive leader who knows how to turn hotels into profitable businesses while maintaining high standards.4