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John Palalia
Subscription and Compliance Analytics Manager at ServiceNow
John Palalia is an experienced Analyst with a diverse skill set that includes proficiency in Excel, Google Analytics, SQL (Oracle, Azure), Mongo Db, Tableau, Looker, Anaplan, Python, HTML, CSS, Java Script, Web Scraping, PowerPoint, and Machine Learning.
He has a background in working on large multiple-source data projects for various departments, focusing on management, analysis, modeling, reporting, financial integrity, revenue recognition, forecasting, and budget planning.
His expertise includes different types of analyses such as SWOT, Cause & Effect, Statistical Modeling, A/B Testing, Predictive, Financial Budget and Forecast, among others.
John has developed a comprehensive understanding of data structures and metrics, bringing about necessary changes for product development and sales activities.
He is skilled in full-stack development for Business Intelligence (BI) and cross-department communications, focusing on optimizing workflows, updating QA processes, and planning and implementing projects and events.
As a leader, manager, coach, and mentor, John excels in problem-solving, attention to detail, uncovering root causes, and training teams to find creative solutions, with a focus on reducing errors, increasing efficiency, and enhancing personal skills.
John Palalia holds a Bachelor of Science in Business Administration and Psychology from Palo Alto University and has also studied Data Analytics and Visualization at the University of California, Berkeley.
He has held various roles in organizations such as Subscription and Compliance Analytics Manager at ServiceNow, Customer Compliance Analyst at ServiceNow, Product Development Coordinator and Analyst at Expedia Group, Product Operations Administrator for QA and Training at Expedia Group, Office Coordinator at PAREPAIR, and Operations Supervisor at JR WEST.