John McKenna is a seasoned digital product and program management professional with almost two decades of experience in the retail and Ecommerce industries. He boasts of a diverse background in retail operations, business, and IT, and he has managed numerous direct reports and cross-functional teams over the years. John's experience is primarily centered on the design and implementation of omni-channel initiatives, managing product and program development, creating marketing plans, managing budgets, and overseeing third-party vendors.

John holds multiple certifications, having studied a mini MBA in strategy, marketing, leadership, and accounting at Loyola University of Chicago. He also studied product strategy at Kellogg Executive Education and attended DePaul University and Dale Carnegie Training. John has held several leadership positions over the years, including Director of Product Management at Alaska Airlines, Product Management, Digital Innovation at T-Mobile, and Director of Digital Product Management at Walgreens Boots Alliance.

Some of John's critical skills include program management, third-party vendor management, marketing strategy, project management, and product development. He is an expert in designing implementation roadmaps, business case proof of concept, and developing operating procedures. John is well-versed in bridging the technical and business worlds and strives to design the optimal customer experience that aligns with customer needs, technical capabilities, and operational impact.