John Mascio
John Mascio
John Mascio is an experienced service engineer with a diverse background in IT, including DevOps, systems administration, and software development. He has a strong focus on process improvement and customer satisfaction, which has resulted in reduced resolution times and eliminated complaints. John has worked with a variety of industries, including finance, telephony, and medical, to design and implement helpdesks and disaster recovery plans. He is skilled in a range of technologies such as AWS, Apache, GitLab, MySQL, and Nginx/SSL, and has experience with Q/A, software development, and end-user training. John holds an MBA in Business/eBusiness from the University of Phoenix as well as an MA in Computer Science/Applied Math from Kent State University.