John L.

John Lee is an accomplished customer experience leader with a strong background in the internet industry, specializing in areas such as Operations Management & Optimization, Professional Services, and Management Consulting.

He holds a wealth of academic prowess, having pursued advanced degrees from renowned institutions. He completed his PhD Research (ABD) in Information Systems, Organization and Management at University of Cambridge, a Master of Business Administration (MBA) from Golden Gate University, and a Master of Philosophy (MPhil) in Management Studies with Distinction from University of Cambridge.

In addition, John also obtained a Master of Science (MSc) in Analysis, Design & Management Information Systems from The London School of Economics and Political Science (LSE) and a Bachelor of Science (BS) in Business Administration with an emphasis on Computer Information Systems from San Francisco State University.

His career journey has been nothing short of impressive, holding pivotal roles in various esteemed organizations. John's professional history includes serving as the Head of Customer Experience, APAC at Verizon within the International Consumer Growth & Marketing division. Prior to this, he held the position of Director of Customer Experience for Oath - Subscription & Customer Care at Verizon. He also showcased his expertise as the Director of Customer Experience, Asia Pacific at Yahoo! Inc.

Before his time at telecom giants, John contributed his skills as a Consultant in the Program Management Office at Sayling Wen Cultural & Education Foundation. He also gained valuable experience as an Implementation Manager for Treasury Risk Management Systems and as a Solutions Sales Executive for Treasury Risk Management Solutions at Reuters. Furthermore, he honed his consulting skills as part of the Business Transformation Consulting Group at IBM.