John John

John Yohan John is a Service Design Strategist and the first Immigrant Affairs Manager for the City of Gainesville, Florida. He specializes in creating user-centered solutions that enhance the value of services and products for diverse communities.

Professional Background

• Experience: With over 12 years of experience, John has led strategic projects across North America, Asia, and Africa. He has worked with notable organizations such as Citi Group, Unilever, and GlaxoSmithKline.1
• Service Design: As a founding member of Gainesville's Service Design team, he has spearheaded over 25 projects aimed at improving city services and community resources.1
• Current Role: In his role as Immigrant Affairs Manager, he focuses on developing equitable government services for immigrant residents. This includes drafting inclusive policies, creating accessible resources, and fostering partnerships with community organizations.12

Key Projects

• Developed a multilingual AI chatbot for immigrants.
• Created innovative public discourse resources for City Hall.
• Designed intuitive wayfinding signage systems.
• Conceptualized a payment platform for a major bank.1

John's strategic approach combines user research with design thinking to address complex challenges within public service, ensuring that all stakeholders benefit from the solutions implemented.